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iChild Customer Services The Stanley Building 7 Pancras Square London N1C 4AG

To contact us by email please click on the most appropriate link:

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If you have any questions, would like to make a suggestion, need help using the site or would like to report any issues, please email us.

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iChild is operated by iChild Limited ("iChild") (Company Number: 11209179) whose registered office is at: Unit 7A Waterside Business Park, Waterside, Chesham, Buckinghamshire, England, HP5 1PE

Cancellation of your Individual Gold membership

To cancel your iChild Gold Membership payments, log into your PayPal account at https://www.paypal.com. Sign in and you will be able to cancel the subscription directly with PayPal. More information can be found below: https://www.paypal.com/sm/smarthelp/article/how-do-i-cancel-an-automatic-payment-i-have-with-a-merchant-faq2058.

Please also email us quoting “Cancel Gold membership” in the subject line. Please include your full name, post code and email address that you used to register with iChild. Please also indicate if you would like to remain an iChild standard member (free), so that you can access the free resources, or if you would like to cancel your membership altogether.

NB. Please note you must have an active subscription to continue using the Captivating Classrooms resources. Following cancellation, and at the end of the subscription period, all downloaded resources must be deleted.

Cancellation of your School Gold membership

Please note you must have an active subscription to continue using the Captivating Classrooms resources in your school. Following cancellation, and at the end of the subscription period, all downloaded resources must be deleted by all users.

To cancel your iChild School Gold Membership, please email us quoting “Cancel School Gold membership” in the subject line. Please include your name, school name, post code and email address that you used to register with iChild.

Cancellation of your free standard membership

To cancel your membership altogether with iChild (such that you will no longer be able to download any free resources), email contact us quoting “Cancel free membership” in the subject line. Please include your full name and email address that you used to register with iChild.